1 reviews | Active since Mar 2009
Porting Problems
<p>My port to Cell C was cancelled as they did not have network coverage in my area (central Sandton). However I have been experiencing numerous problems coming back to the Vodacom network. I cannot receive or send SMS messages. I cannot receive USSD messages (i.e. no banking). I cannot receive calls from another Vodacom phone, but landlines and the other networks seem ok. I have visited the Vodashop twice and they are unable to assist. I have been sent USSD codes to unblock my services - all to no avail.</p> <p> </p> <p>There is obviosuly a setting somewhere that a competant technician would be able to find.</p> <p> </p> <p>Please resolve this!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Problem is now sorted - thanks!
Problem is now sorted - thanks!
Good Day Mr Benjamin Schaefer
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Best regards,
Good Day Mr Benjamin Schaefer
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Best regards,
