Porting problems

<p>I phoned Vodacom at the beginning of August 2016 to change my contract (month-to-month) to prepaid to enable me to port to Cell C.<br />On 19 August went to Cell C to enter into a contract and port my number from Vodacom, to which they said it must be on Prepaid. I phone Vodacom and specifically ask if I can port my number immediately. The lady said I can, I ask for a reference number to which she said I can use her name as reference (available on request). <br />I went to Cell C and they ported my number, they said the port will take approximately 2 hours.<br />On Saturday 20 August nothing happened and I phoned Vodacom again, the person said I cannot port as the number is still on contract and I can only port on the end of the month. I told I would never have entered into a contract with Cell C if I was informed correctly. After a discussion he said I must switch of phone for 24 hours and when I switch it on it will be on prepaid.<br />When I switch it on still nothing happened. I phoned Vodacom again on Monday morning 22 August and after a long discussion with they refused to switch me to prepaid. I was about to go to Cell C to explain what happened, I noticed that my phoned lost signal. I went to Cell C and they did the porting. I switched off the phone for about 2 hours and when I switched on I was on the Cell C network. <br />I now experience the following:<br />1) I can RECEIVE calls and SMS’s from any mobile number, except Vodacom.<br />2) When my number is called from Vodacom you receive a message stating that "the number does not exist" (because the NUMBER, NOT the SIM has been deleted from Vodacom's network),<br />3) I can MAKE calls and sent SMS’s from my ported number to any network, no problems,<br />I contacted Cell C and they called their call centre which sent an email to Vodacom to release the number. <br />I even went to the Vodashop and they tried to call there call centre with excuse there system is off, when I returned they said that it is not there problem I must contact Cell C. I again contact Cell C and the again sent an email to Vodacom, normally fixed within 2 hours but it could take up to 48 hours.(24 August 2016)<br />On Friday 26 August I phoned Vodacom again and they said they can see the port is not complete and they put me through to the porting section. When I start to explain the lady did not let me finish and told me it is a Cell C problem she had an attitude and I struggle to explain my side, she keep saying Cell C must sent an email to PST and she will also sent an email, now it could take up to 72 hours (the call was almost an hour long).<br />Up to date Vodacom do not want to release my number. I have missed important meetings, calls and I cannot even do any of my internet banking, as I must confirm transactions on the ported number. <br />It is now a week that I am struggling. It seems that Vodacom knows they are losing clients and now frustrates us who have been loyal clients not to consider them in future again. </p>