1 reviews | Active since Jul 2016
Porting Problems
<p>I had 2 cellular numbers ported to Telkom. There is however a problem as I my Vodacom sims are still live meaning I have the same number on Vodacom and Telkom. This is causing problems with my reveiving calls and messages as well as internet banking. I get nothing except "we will escalate the problem", "I will phone you back", which never happens or IT is investigating. Its now 3 weeks of battling.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
10 days later and no news. When someone phones me now they are notified that this number no longer exists. I am an estate agent and this is costing me dearly as clients cannot contact me. Every I phone vodacom I have to explain it all over again and I am promised a return call which never happens and my request to speak to a manager is always met with they in a meeting or they dont deal with queries. When is this going to be resolved, who will advise me what is happening!!!! Adolphus a "manager" promised me he would phone me back on Friday and he never did. Everybody is ducking and diving and now he just cut my call off.
10 days later and no news. When someone phones me now they are notified that this number no longer exists. I am an estate agent and this is costing me dearly as clients cannot contact me. Every I phone vodacom I have to explain it all over again and I am promised a return call which never happens and my request to speak to a manager is always met with they in a meeting or they dont deal with queries. When is this going to be resolved, who will advise me what is happening!!!! Adolphus a "manager" promised me he would phone me back on Friday and he never did. Everybody is ducking and diving and now he just cut my call off.