Porting problem

I am a prepaid customer with rain I requested to Port to vodacom prepaid everything was approved but then they told me the reason why the port they don't go through is because I have a promotional eSIM and I need to buy a physical SIM card I told that they escalated it for my port history to be canceled so that I can request a new Port however that has not been done yet please can you urgently cancel my port history so that I can do the new port