JC
James C

1 reviews | Active since Aug 2013

17 May 2018, 22:38

Porting onto Vodacom network. Dont bother

After writing a review last week, I am still no closer to a solution...Vodacom has shown no interest in fixing this issue. Each time I phone in to the call centre I get told to go into the store. Each time i go into the store (which has been every day) they tell me lies about resolving it and then nothing happens. This has been the worst customer experience from any company that I have ever had. I am now on a contract with Vodacom WHICH I AM PAYING FOR but cannot use it as Vodacom will not or cannot get the port to work. Signing up clients, billing them and then not performing the service paid for. Pathetic. My next message will be to the Ombudsman or regulator.

0
Replies (1)
Vodacom
Vodacom's reply18 May 2018, 06:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team