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JC
James C

1 reviews | Active since Aug 2013

11 May 2018, 23:58

Porting onto Vodacom network. Dont bother

Experience with Vodacom makes home affairs look tame. Trying to port ONTO Vodacoms network to take out a contract. Been kicked from pillar to post for a week- no one is taking any accountability (including the Vodacom stores in Waterfront and Tygervalley), call centre - no one able to help. Have called multiple times- and confirmed with Cell C (who remarkably had great customer service- makes me wonder why im changing) that the holdup is on Vodacom side. Be better Vodacom. Its pathetic how Oligopoly style market makes you think you can be bad at customer service. Toxic experience all round

0
Replies (4)
Vodacom
Vodacom's reply12 May 2018, 11:58
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 May 2018, 10:12
Official

Good Morning James

As per our conversation, I am attending to your query and should get it resolved shortly.

Kind Regards

DL

Vodacom
Vodacom's reply15 May 2018, 10:12
Official

Good Morning James

As per our conversation, I am attending to your query and should get it resolved shortly.

Kind Regards

DL

JC
James C's update17 May 2018, 08:22
Reviewer Update
Hi DL This has been the single worst customer experience I have ever had. As mentioned above, I have spent hours on the phone/going to the Tygervalley store trying to resolve this and the level of disinterest by Vodacom is unbelievable. I appreciate your help, but literally everyone else at Vodacom has shown little to no interest - Tygervalley Vodacom store has been the worst of them all. They dont bother returning my phone calls now. As of now, I am now paying for a cell phone contract with Vodacom - but according to Cell C a port request has not even been processed, so I am STILL not on the Vodacom network. Paying for a service I cannot use.