Porting of Telkom number to Vodacom - beware!

The process to port my Telkom was sold to me by a sales consultant. It is now 3 months in which I not been able to receive calls in, but can dail out. Several calls later to Vodacom, no response and no resolution. Please note I have been billed for this service as well! After another 24 minutes on the phone, Anestatia has promised to phone me back today, even if it is not her department. This would be the first Vodacom person to do so! When phoning Vodacom I receive no reference numbers for fault logging. Do they even record this as there is no action? Please help! I feel as is my efforts to solve my problem with this giant is futile! With Telkom I had reponse!