Porting of phone number that took more days

I went to apply for new contract at Vodacom. I got approval. I wanted to port my current phone number to the Vodacom number and I was told the porting process takes 24 hrs. Today(04/05/2015) is the 4th day and my phone number is still not port n don't have a phone number. That I used to have not I tried to phone the Thato still I have not received any feedback on when will I have my phone number again.