1 reviews | Active since May 2017
Porting of Number from FNB to Vodacom
<p>I have been trying to port my number from FNB to Vodacom.</p> <p>Today 19/05/2017 it has been 71 days since I started this process( 09/03/2017).</p> <p>Vodacom representitive forst told me that I have to wait 60 days, because the number was deleted form the Vodacom network, and they have to recreate it.</p> <p>Got a 0.99c SIM and was assured that it will still work after 2 months</p> <p>I waited 60 day and returned on the 10/05/2017 to the Vodacom shop.</p> <p>Here is a quick summary of the processes that followed:</p> <p>Was told that I have to buy a new SIM for R20, because the system does not want to accept my SIM.</p> <p>Was told that it will take 4 to 24 Hours to complete the process, I will loose signal and then I must put in the new SIM.</p> <p>I have done that 2 more times, yesterday they issued a new SIM cliaming that the old SIM form a week ago is also faulty.</p> <p>I have received messaged stating that the porting requests are successfull, and SMS's with PIN I supp**** to Vodacom, only to receive one later stating that the request to port onto the Vodacom Network has been cancelled.</p> <p>This is what I had to do, and still not able to get onto the Vodacom Network</p> <p>1X Visit to FNB, because Vodacom told me FNB must port the number - (Vodacom wasted my 1 hour Lunch time)</p> <p>2X I had to take proof Of Address</p> <p>3X Different New SIM cards tried</p> <p>4X Vodacom Shop visits I had to drive to Vodacom.</p> <p>10X Phone calls to the Vodacom Branch</p> <p>13 Porting SMS requestes</p> <p>1X Reference Number Given only yesterday (18/07/2017)</p> <p> </p> <p>1X Extremely unhappy "client"(Trying to bocome a client.)</p> <p>It has now been another 10 days where I even phoned on weekends just to try to get Vodacom to do just one standard (everyday) thing.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
It has been 77 days (2 months, 16 days) since I started this process to port my number from FNB back to Vodacom
(this must be a new record, or maybe just the new standard).
Deadline after deadline promises were made, but none were kept.
I can not complain about Vodacom's service thus far, because I have not received any.
I can not beleive that a company of this size can not even do a basic porting of a number.
I am sure that Vodacom do far more advanced things to their clients communications "RICA".
I received the following mail Saturday:
"Dear Riaan Deyzel
Thank you for your email.
I escalated the matter and the reference number is S4-00 ********** 0.
Kind regards,
A********* ***********s (I realy do want to start naming names)
Customer Care
Social Media Team"
I was also contacted by A********** ************s and told that the matter will be resolved in 2 to 3 business days.
This was business day 3, and it has not been resolved.
Not a single person from Vodacom has contacted me in the last 3 business days with any updates,
or just a call to say we are still working on your porting (because we care)
I have honestly not ever seen such bad customer service in a very long time.
Got the following message on Facebook 4 hours before I was about to send the above message,
but decided to post it anyway because it has now been 78 days (2 months, 17 days)and number still not ported yet,
and no details given or any updates except that another department is now handling it:
I have been moved from department to department:
1. Vodacom, The Bridge, Port Elizabeth
2. IT Department
3. Customer Care - Social Media Team
4. IT Department
5. Port Support
Latest correspondence from Customer Care Social Media Team
"24/05/2017@12:10
The request is in hand with the Port Support. They will be in touch once feedback is available."
Another 24 hours has gone by and still no feedback from the Port Support either.
It has been 77 days (2 months, 16 days) since I started this process to port my number from FNB back to Vodacom
(this must be a new record, or maybe just the new standard).
Deadline after deadline promises were made, but none were kept.
I can not complain about Vodacom's service thus far, because I have not received any.
I can not beleive that a company of this size can not even do a basic porting of a number.
I am sure that Vodacom do far more advanced things to their clients communications "RICA".
I received the following mail Saturday:
"Dear Riaan Deyzel
Thank you for your email.
I escalated the matter and the reference number is S4-00 ********** 0.
Kind regards,
A********* ***********s (I realy do want to start naming names)
Customer Care
Social Media Team"
I was also contacted by A********** ************s and told that the matter will be resolved in 2 to 3 business days.
This was business day 3, and it has not been resolved.
Not a single person from Vodacom has contacted me in the last 3 business days with any updates,
or just a call to say we are still working on your porting (because we care)
I have honestly not ever seen such bad customer service in a very long time.
Got the following message on Facebook 4 hours before I was about to send the above message,
but decided to post it anyway because it has now been 78 days (2 months, 17 days)and number still not ported yet,
and no details given or any updates except that another department is now handling it:
I have been moved from department to department:
1. Vodacom, The Bridge, Port Elizabeth
2. IT Department
3. Customer Care - Social Media Team
4. IT Department
5. Port Support
Latest correspondence from Customer Care Social Media Team
"24/05/2017@12:10
The request is in hand with the Port Support. They will be in touch once feedback is available."
Another 24 hours has gone by and still no feedback from the Port Support either.
I spoke to a very competent lady at Vodacom who has told me that the reason the porting is not working is because the porting was submitted via the old system and was supposed to go through on the 19th of May, but it did not because it should have been done on a new system called "C3D" So the old request has to be cancelled an submitted via the new system "C3D". You are welcome
I spoke to a very competent lady at Vodacom who has told me that the reason the porting is not working is because the porting was submitted via the old system and was supposed to go through on the 19th of May, but it did not because it should have been done on a new system called "C3D" So the old request has to be cancelled an submitted via the new system "C3D". You are welcome