CY
Chris Y

1 reviews | Active since Sept 2016

08 Sept 2016, 12:33

Porting of number

<p>I am Frustrated with Vodacom's porting departing!!!</p> <p> </p> <p>I have requested for my number to be ported from Vodacom to MTN, Firstly there was an issue from Vodacom side about my number being flaged not to be ported, I have no idea who or how that happened in the first place!!! After numerous phone calls to their porting departing and 4 days later the problem was resolve, Got an SMS This morning from Vodacom to say my number would be ported, however this is not the end of my nightmare, So MTN called me and told me that Vodacom hasn't responded to their port request, I then Phone vodacom port Department (5th call) and speak to Wayne a very Rude Consultant, he says "O he can't see any request for a port out", I ask him then how I got the sms then, He tells me, "O I don't know" </p> <p> </p> <p>I am tired of this ****py service from Vodacom, its like they are holding me hostage and don't want me to leave!!!</p> <p> </p> <p>I need this problem sorted out ASAP</p>

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Replies (1)
Vodacom
Vodacom's reply08 Sept 2016, 13:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team