AG
Andre G

1 reviews | Active since May 2013

27 Aug 2015, 19:56

Porting number to Vodacom

I app**** yesterday afternoon to have my phone number ported to Vodacom. I was told not to insert my new sim into my new phone until I no longer had service on my old service provider. Eventually when my service was disconnected from the previous provider, I inserted my sim into my phone and tried to connect on the Vodacom network. <br> <br> It has now been more than 24 hours and still I can't make / receive any phone calls. Through out the day I have phoned the customer care center and the branch where I went to have my number ported but have been sent from port to starboard without a precise answer or reason for the delay. Not once was I given the same explanation for the delay. I am starting to have major regrets about porting to the Vodacom network. Being without a phone for this long is unacceptable to me.

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Replies (1)
Vodacom
Vodacom's reply28 Aug 2015, 07:28
Official
Hello theotherguy,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team