Porting Number to New Contract
So apparently Vodacom refuses to port an existing number to a new contract after purchase. I believe according to ICASA Vodacom is not allowed to limit me with regards to this. I need someone to port my prepaid MTN number to my new Vodacom contract asap. I will report this on hello peter and keep reporting until this is resolved. The call centre agent suggested cancelling my contract and this is simply not an option to give a new client. Great service Vodacom.
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Replies (1)Vodacom's replyOfficial
04 Dec 2018, 17:12 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Dec 2018, 17:12
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
