1 reviews | Active since Aug 2016

04 Dec 2018, 15:57

Porting Number to New Contract

So apparently Vodacom refuses to port an existing number to a new contract after purchase. I believe according to ICASA Vodacom is not allowed to limit me with regards to this. I need someone to port my prepaid MTN number to my new Vodacom contract asap. I will report this on hello peter and keep reporting until this is resolved. The call centre agent suggested cancelling my contract and this is simply not an option to give a new client. Great service Vodacom.

0
Replies (1)
Vodacom
Vodacom's reply04 Dec 2018, 17:12
Official
 Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team