PORTING NUMBER & CANCELATTION OF CONTRACT

My contract expired 29/1/2016 I cancelled my contract 2 weeks ago and requested my number to be ported. <br> Last week 25th I phoned to make sure my contract was cancelled and i was told there is no note on the system.<br> I was assured that my contract was cancelled and that i had to put my phone of Sunday 31st and remove my sim card. This was done so big was my surprise yesterday when i swiched my phone on and the contract is still not cancelled and i am not able to port my number. Several calls yesterday and my contract is still not cancelled. Cancellation department was unreachable. I spend most of my morning trying to cancell the contract. Today a manager at the cancellations (Darell) tells me my number cant be ported as I went over 1 minute &amp; 39 seconds.<br> Anjd that i am going to be billed another month<br> Who's fault is it that i went over 1 minute &amp; 39 seconds? My contract was suppose to be cancelled 29/1/2016<br> I went to Vodacom in Midrand for assistance and my contract is STILL NOT CANCELLED AND I CAN STILL NOT PORT MY NUMBER. <br> <br> What was suppose to be a simple request has ended in a nightmare as someone is not doing their job