1 reviews | Active since Jun 2016

20 Jul 2016, 10:23

Porting number

<p>App**** for a contract online. Consultant phoned me and advised I can do a number port later. I asked for this as there were still data + airtime on my MTN prepaid. Also I have my number for 15 years and explained this to the consultant. I logged a ticket with Vodacom but no one has come back to me.</p> <p> </p> <p>Now I want to port and they say it is impossible.</p> <p> </p> <p>Looking online, I see no problem with American service providers doing this.</p>

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Replies (2)
Vodacom
Vodacom's reply20 Jul 2016, 12:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

's update21 Jul 2016, 10:57
Reviewer Update

Consultant phoned me... No help at all.

I will be cancelling my Vodacom Contract. And NEVER use Vodacom again.