Porting not done as promised, loss of network for whole company!

Well done Vodacom, you have promised to port our business numbers from our current service provider to yours. The last I was told (after I had to call you), I received a mail to say to say the ports would go through on Friday the 28th September. Our current network provider terminated our lines on Saturday night, the 29th September,(which you were aware of). So the whole company has been out of contact since yesterday and what has happened to our numbers!? Will you compensate us for the R75k + a day we will loose from customers not being able to get hold of us?? And when trying to reach someone to fix the problem yesterday, (after having to buy a prepaid sim and airtime and then be placed on hold for ages), I was told that management and sales does not work on the weekend at will only be in at 8:00 today! I did however get through to the porting department and was told the last port attempt was done on the 14th September, (you have told me almost daily from the 16th , you have been trying to port!) So no effort has been made to port since the 14th! I t really looks as though you were stalling to try get us to take the new higher deals as September deals have expired!