1 reviews | Active since Jul 2019
Porting nightmare from Vodacom
Over 2 months ago I took out a contract with Vodacom and I requested to port my old number so that it receives the benefits of the contract. Once I started using the sim card, it had a NEW number even though I specifically requested to port. I called Vodacom and I was told that I need to go in store and so I did. When I got to a Vodacom store they said according to their system my number is actually ported and they don't understand what's going on. I kept calling Vodacom every day to get a solution because I did not request a new number and it was an inconvenience for me. Every single day they kept telling me that the matter will be escalated. It's been over 2 months with no solution. To make matters worse, in trying to solve this, they disconnected my old number and the new number they had given me. I was then left with no number and no data. I called all departments and requested to speak to managers and nobody could figure out a solution. All the while, I have no number and my whole life is disrupted. I have called and visited Vodacom stores and no one is able to fix this. I have been sent from pillar to post. I then requested a cancellation and restoration of my number so that my life will go on. Up to today they have not restored my number and neither do I have access to the data I get charged for monthly. I have spent so much money to try and fix this and I have incurred so many losses because of my number not working. Nobody has a solution for me yet it's Vodacom fault.
Best regards,
Best regards,
Best regards,
Best regards,
