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Lusinda L
1 reviews | Active since Jul 2011
02 Apr 2019, 10:55
PORTING Nightmare
I have been trying to port my cell phone nr from FNB connect to Vodacom since Last week Monday. The Request for porting took 5 min to be approved. Since last week Tuesday, 26 March i have been trying to do the actual porting at the Vodacom at ********** The consultant who did it on Tuesday - apparently did not do it correct and on Thursday, 28 March i wentbback and it was redone. Both times I was advised it would take 18 - 24 hours.
On Monday, 1 April i went back to the same store and was rudely told that an email need to be send and no time frame is given. I was to wait until its done!!! NO reference nr nothing to proof anything was done
Its been a week and NOTHING has been done and all lies!!!
I am leaving FNB connect because of NO service... Seems like i am making the bad decisions to go back to vodacom
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Replies (2)LL
Lusinda L's updateReviewer Update
02 Apr 2019, 10:57Tel nr to be ported: ***
Vodacom sim card: ***_AG
LL
Lusinda L's update02 Apr 2019, 10:57
Reviewer Update
Tel nr to be ported: ***
Vodacom sim card: ***_AG
Vodacom's replyOfficial
02 Apr 2019, 12:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Apr 2019, 12:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,