Porting my Number to another service provider

<p>Dear Vodacom,</p> <p> </p> <p>I've been a valued customer stretching back from 2004 & only recently after making a informed decision to move the another service provider and port my number to another service provider, I have never experience such bad service and not being kept in the loop, as I had to phone Vodacom Port Department on more than 3 occations already.</p> <p> </p> <p>After receiving my SMS from Vodacom on 28/11/2016 saying that my number was ported successfully, I assumed all will be in order.</p> <p> </p> <p>But that was not the case, after enquiring from my new service provider, whom confirmed all is good on their side & receiving phone calls from all other service providers, except from Vodacom from the 29/11/2016.</p> <p>I then phoned Vodacom Porting department to exscalate the matter on 30/11/2016 & 02/12/2016, which I was redirected a couple of times and the consultants just told me that they have exscalated the matter and that I have to wait 24-27 working hours.</p> <p>As I rely on my phone for doing business, this has caused me so much frustration, after phoning again today 05/12/2016, whereby Vodacom Porting department has advised that the technitions do not work on weekends and I have to wait another 24-72 hours, before I can receive phone calls from Vodacom providers.</p> <p> </p> <p>This is one of the reasons, why I left Vodacom, as not only has affordability from a data source become a problem, but most importantly service.</p> <p> </p> <p>All this from a loyal client</p> <p> </p> <p>I just want this to be sorted and get resolved, as there is nothing outstanding from my side and I have done my part (and this is summarising what I have done, not to go into more details)</p>