Porting issue almost a week now

<p>My grandfather cancelled his contract with Vodacom and ported his number to MTN on Thursday 8 September. Since that day we have just had issue after issue and Cynthia and Mark just keeps on sending emails to the technicians but nothing gets done??? On Monday after 16:00 he finally received sms's stating that the porting process has started but still till this day nothing has happened. When I call MTN, they say that Vodacom hasn't released the number yet and once again when I call Vodacom, we are being told that there is ANOTHER issue that needs to be escalated and will take another 3 days!! Ho estly this is totally unacceptable.. We need this number to be released TODAY! </p>