Porting into Vodacom nightmares

<p>I've had a long stable relationship with Vodacom. Their RedAdvantage package I'm on had served me well. Well, that is until I put more faith in them, porting from MTN to Vodacom. The nightmare began when Vodacom loaded a wrong package SmartJ XS instead of RedAdvantage when I ported in July 2016. It took Vodacom over a month to correct the wrong package. By this time I had been billed incorrectly on the incorrect package. After Vodacom corrected the wrong package they loaded, they continued billing me (August and September) for the handset installment as if I was on the smart XS package, which was wrong in the first place. All my logged calls have not yielded any resolution. At one staged one logged call was closed without any feedback, even the call centre agent could not identify why the call was closed without any documentation or contact with me. The problem with Vodacom is that there is no escalation, all you can do is to log another call. Anyone porting into Vodacom, beware.</p> <p>Vezi</p> <p> ********** 017</p>