NN
Nirikies N
1 reviews | Active since Apr 2017
02 Aug 2022, 17:03
Porting gone wrong.
Took out a new contract, received device and Sim. Advised Vodacom that im not getting any calls or Messages. Its been two months now and no resolution. I even did all the work for Vodacom and advised that they messed up the porting request and what needs to be done. They investigating for weeks and no feedback to date. When i call in for help, your call centre agents keep telling me to punch in codes, or stay its been escalated. 101 ticket numbers issued however no feedback.
So fed up with the service provided. Please fix your mistakes and let me go on with my life.
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Replies (1)Vodacom's replyOfficial
03 Aug 2022, 07:47 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Aug 2022, 07:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
