JO
Joanne O

1 reviews | Active since May 2019

14 Nov 2019, 17:45

Porting from vodacom to telkom

I have been trying to port my cellphone number from vodacom to Telkom for the last week and all I keep getting is the run around from vodacom! My ordeal started last Thursday when I went to Telkom to have my number ported. The process at Telkom was pretty painless and I was told that the port would take a maximum of 48hours and that I should receive an sms from vodacom stating that I have requested a port!! Well it’s now a week later and guess what I’m still waiting for the so called Sms!!!! I have since returned to Telkom to enquirer as to what the problem is thinking that they were at fault only to be told that the port is still pending from vodacom! I called vodacom on Monday around 17:45 only to be told that there is a problem with their system and they are waiting for the technicians to release the number! The lady on the call said that I must please wait 72hours for the technicians to get back to them and this I might add is vodacoms escalation time lord knows how long they will take if they aren’t escalating the matter! Well 72hours are up today and guess what I contacted vodacom to find out what the problem is and low and behold the speedy technicians need another 72hours to resolve the so called issue!! I am very disgruntled because I’m now having to pay for the Telkom contract that I’m not able to use and then having to top up my vodacom prepaid phone so that I can have some kind of communication... this is appalling service and they need to get their act together according to the lady’s at the call center there are many people sitting in the same boat with not being able to get their numbers released

0
Replies (2)
Vodacom
Vodacom's reply15 Nov 2019, 07:29
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
JO
Joanne O's update21 Nov 2019, 09:57
Reviewer Update
Still waiting for my call back and number to be ported. Seems like 24 hours has already turned into 14 days now.