1 reviews | Active since Jan 2016

13 Apr 2016, 09:34

Porting from Vodacom to MTN

Struggling for weeks to port from Vodacom to MTN. <br> <br> Call center agents are no help and every time one calls its a different excuse. <br> <br> have made port requests numerously and keep receiving this sms: \Your request to leave network was rejected. Reason-\" No reason given<br> <br> I was told that I cannot port because I am on the new system. I was also told I will be moved to the old system and that my query is escalated. WHEN?????<br> <br> I was on contract and asked to be moved to prepaid, i am starting to doubt whether this has taken place. <br> <br> This is the reference number i have been given INC***. <br> <br> Absolutely gutted in the service i have received from Vodacom. i want my issue sorted out today please. i have even had to shift travel plans which incurs cost to sort out this matter. <br> <br> Please sort your **** out"

0
Replies (1)
Vodacom
Vodacom's reply13 Apr 2016, 10:02
Official
Hello GaryFrank_89,

Thank you for your posting.

Your enquiry will be investigated and further feedback will be provided in due course.

Kind regards
Vodacom Consumer Website Team