cC
carlyfritz C

1 reviews | Active since Nov 2016

01 Nov 2016, 14:06

PORTING FROM VODACOM TO CELL C-BUT YET AGAIN NO SERVICE FROM VODACOM

<p>Good day,</p> <p> </p> <p>I want to cancel with my Vodacom Account with Vodacom due to the fact that my mother and I have both had disgusting service from Vodacom the last few years. After almost 10 years of being a client I have actually HAD ENOUGH!!!!</p> <p>I have now transferred to Cell C and would LOVE to pay my cancellation fee as soon as possible to never have to be involved with Vodacom again but for the last 3 days I just CANNOT get through to a consultant to help me. And when I DO get someone on the line they TRANFERE ME to 10 different people which they eventually put the phone down in my ear. </p> <p> </p> <p>COULD SOMEONE PLEASE CONTACT ME TO SETTLE MY ACCOUNT OR SHOULD I JUST NOT PAY AT ALL SINCE VODACOME IS TOO BUSY TO ASSIST ME? </p>

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Replies (1)
Vodacom
Vodacom's reply01 Nov 2016, 14:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team