CD
Christopher D'Abreton

1 reviews | Active since Aug 2022

01 Oct 2022, 15:21

Porting from Vodacom - No safe port in these rough waters!

I have been trying to port my Vodacom cellphone number to Capitec Connect, since Tuesday. Capitec have been deleting my port request and creating new requests. I now get a message from Capitec Connect that Vodacom are declining all port requests from Capitec Connect. The Capitec Connect centre is such a breath of fresh air compared to Vodacom, or any other large service provider. You really know that Vodacom are hurting when they are blatantly refusing to process port requests. Once again Capitec as a brand shines with innovation and market-leadership! I guess Vodacom will take less profit going forward.

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Replies (1)
Vodacom
Vodacom's reply02 Oct 2022, 12:49
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team