Porting Failed and Number Inactive for 5 Days!!

I requested my number to be ported from Telkom to Vodacom on 12/11/23. I was informed that this would take approximately 48 hours before my old sim becomes inactive and the new Vodacom one will activate. On 14/11/23 I could not receive calls/sms but could make calls. I called in to the customer care department and the Porting department and was told to allow time. I also followed up with the in-store consultant who advised the same thing. After allowing some more time, I decided to follow up on 16/11/23. My number was removed from the Telkom network however my new sim has not been activated. I followed up with the porting department multiple times throughout the day and the in-store consultant again, who advised to wait another 24 hours. It is now 17/01/23 and my new sim is still inactive, my number is still unavailable and I cannot make any use of my phone!

It's been 5 days and I'm not getting anywhere with Vodacom!