TA
Timothy A

1 reviews | Active since Jul 2013

07 Oct 2021, 08:23

Porting DISASTER!

I ported my number from FNB Connect to Vodacom on Sunday. It's now Thursday and I am still unable to receive calls on my mobile. I ported, lost signal with FNB Connect and placed the new Vodacom SIM into my phone. I then went to Vodacom on Tuesday in Clearwater with no luck, they told me to come back on Wednesday. I went on Wednesday (yesterday) and they were unable to assist me (we even tried a SIM SWAP!!). So I'm perplexed by this whole situation. I am a loyal Vodacom customer with other numbers in place for well over a decade but a simple porting matter can't get resolved in store or via the help centre. Imagine the confusion on the faces of the store consultants when you say that you can call out but not receive calls after a porting!

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Replies (1)
Vodacom
Vodacom's reply07 Oct 2021, 11:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team