1 reviews | Active since Oct 2014
Porting delay 4 days+, phone=no help, redirected
I canceled my contract with Vodacom last week Thursday (30 April 2015), I then took out a new contract with MTN on the same date (My number now is on pay as you go). On the 1st of May 2015 the Porting was logged and approved and I have received the necessary sms'es (thus everything on MTN's side is complete).<br> <br> It is now the 4th of May and still my number is at Vodacom (Porting should take between 24 and 48 ours). I have phoned Vodacom today on numerous occasions only to find myself at the exact same spot. Nowhere.<br> <br> I was even told that I would receive phone calls back within a certain amount of time but it did not happen.<br> <br> When I asked to talk to a manager I was put thru to another consultant.<br> <br> I'm truly disgusted with the service as I did not receive any whatsoever.
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
