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Nicholas S
1 reviews | Active since Nov 2018
08 Nov 2018, 07:12
Porting back to Vodacom no happened
I was an existing customer for 12 years, earlier this year i ported to MTN. on the 19th of October I made a request to open 2 contracts with Vodacom Business, both needed to Port the numbers from MTN prepaid. I requested that this be done before month end as it affects our business. the one contract was created and ported without an issue on the 27th Oct. The other is still not ported. Multiple agents have contacted me with different excuses, but still no porting. Its been 6 days since i requested a cancellation of that contract, or to understand the escalation process but nothing.
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Vodacom's replyOfficial
08 Nov 2018, 09:19 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Nov 2018, 09:19
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Nicholas S's updateReviewer Update
12 Nov 2018, 16:41Thanks for the speedy reply on social media and quick call, However since the call on Thursday where i was promised feedback the same day. I have not had a single call giving me confirmation of my cancellation.
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Nicholas S's update12 Nov 2018, 16:41
Reviewer Update
Thanks for the speedy reply on social media and quick call, However since the call on Thursday where i was promised feedback the same day. I have not had a single call giving me confirmation of my cancellation.