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Elle B

1 reviews | Active since Mar 2022

20 Jun 2023, 14:08

PORTING BACK TO VODACOM

I am attempting to port my number back to Vodacom.

The porting process has been taking more than 3 weeks now.

Out of desperation I have contacted my current SP and they noted the port was approved on their end and that I must phone Vodacom.

I spoke to a consultant in the porting dept. He kept on arguing that my number is ported where it is not. I told him that I was with Vodacom before and he then told me there is an issue with my SIM card. He wanted me to start the process again with a new SIM card.

After checking forums, apparently this is a common issue with people who want to Port Back to Vodacom. The process is to log a request with IT to archive my number in order for the port process to proceed.

Can someone at Vodacom please assist with the above as I am at my wits end.

Elle

0
Replies (5)
Vodacom
Vodacom's reply21 Jun 2023, 07:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

EB
Elle B's update21 Jun 2023, 12:21
Reviewer Update
Thank you. The cell number in question is ***.

Elle 
Vodacom
Vodacom's reply22 Jun 2023, 08:07
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team

Best regards,

EB
Elle B's update22 Jun 2023, 09:08
Reviewer Update
Hi Dean,

I have RICA’ed my sim on the Vodacom Online app. Please confirm if it is now in order to port and if I need to put the sim in my phone to activate. What is the process after I RICA’ed the SIM card?

Elle
EB
Elle B's update22 Jun 2023, 12:04
Reviewer Update
Hi Dean.

I have RiCA’ed my SIM card and it shows that the SIM is active on the Vodacom network.

Please check if the porting will happen tonight and revert.

Elle