TN
Tartshi N
1 reviews | Active since Sept 2013
28 Aug 2017, 09:19
Porting and device
On the 14 August 2017, I requested porting to vodacom and all required documents were forwarded to Thulie at vodacom. On the 16 August, I received an email from ********** stating "Please be advised port has been approved". Subsequently, a letters for upgrade and the required device were forwarded to Thulie and her team on 16 and 17 August 2017 respectively. On 22 August I called Thulie to check as to when can I receive the device and she promised that the latest will be Friday 25 August. Despite several follow-ups made i.e. calls and sms to Thulie, e-mails sent to Thulie and her team NO RESPONSE. Can someone advise me on the status of porting request and the ordered device PLEASE.
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Replies (2)
Vodacom's replyOfficial
28 Aug 2017, 09:33
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Aug 2017, 09:33
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Aug 2017, 13:34Good day,
As per our corporate department, activation is in process.
Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
Vodacom's reply30 Aug 2017, 13:34
Official
Good day,
As per our corporate department, activation is in process.
Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,