Porting a number to a vodacom contract

Beginning July I called to have my number ported and to upgrade it to a contract. A week later it was still pending. I proceeded with the deal and was told that when I receive my phone it will be sorted. I received the phone on the 4th and discovered that the port was not done. I have been calling for days but no one wants to take ownership and assist. Taylor the consultant did her best to assist. When she could not I asked to speak to her manager Shaun Thayer but he did not want to face me. He told Taylor to refer me to the admin department. Her team leader Charlene Douwie was going to call me on the 21st and 2 days later no response. They made me drive to a vodacom store to purchase a new sim which did not work. They sent mea sim and this did not work. 2 weeks later I am still not able to use my phone. I cannot buy airtime as I don't know which network to purchase. I called Cellc and they said that they have released the no. When I told Charlene that I will rather cancelle the contract as they were not able to assist she told me I will have to pay a cancellation fee. Can this be true? You cannot accommodate me, make me run around for your ***** up and the want to make me pay?