Porting

<p>I have been with Vodacom for years. I have experienced bad service over the last 1 or 2 and due to the constant problem with my data, I decided to change over to Cell C. I get more than double the data, talk time and sms's.</p> <p> </p> <p>The service that I got during this process from Vodacom made me believe that they are trying to high-jack the process of porting, but made me even more convinced of the reasons that customers want to leave.</p> <p> </p> <p>I started this process on the 25 May 2016, Cell C are having problems with Vodacom since then and requested me to contact them.</p> <p> </p> <p>On the 20th of June I tried to talk to the staff at Vodacom, but was refer to 4 different numbers by them.</p> <p> </p> <p>I got: ********** , ********** , ********** 326 and they kept referring me from one number to the next. I even ended up at the switchboard, got hanged up on several times. All of this made me more and more negative. Even rated the service a 0, but nobody contacted me to find out what the problem was.</p> <p> </p> <p>I eventually got hold of a lady who tried to assist me, according to her a contract buy out should first be paid before porting, not how I understood porting but I requested a quote in writing to send to Cell C.</p> <p> </p> <p>Today I heard from Cell C that Vodacom indicated the following: Vodacom is declining the port and reason given “ other reasons ****9”.</p> <p> </p> <p>Can I for once get someone at Vodacom to tell me what the . . . . the problem is and why my porting from them is still a problem!!!!!</p>