AP
Andries P
1 reviews | Active since Nov 2017
28 Nov 2017, 14:40
Porting
Hi
I am trying to port from FNB prepaid to Vodacom pre paid. I went to the Vodacom shop in Woodlands mall at least 10 times, but my porting is still not done after a month. Everytime they have a different excuse as to why the porting doesn't work. They promise to get back to me, but no 1 has phone me back, I have to go back to the store to get any feedback. Its really bad to get service like this from a company like Vodacom.
This is my 2nd complaint on Hellopeter, they said it would be fixed, but still no results.
regards,
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Vodacom's replyOfficial
28 Nov 2017, 15:38Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Nov 2017, 15:38
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,