JJ
Jothisa J

1 reviews | Active since Jun 2016

19 Jul 2016, 10:42

Portfolio Upgrade SA's number 1 for the WORST SERVICE!!!

<p>I app**** for a contract, i got the worst portfolio offer ever. This was due to my scoring. I wrote to Vodacom, CEO office, Customer Service Head, Customer Care. Feedback recevied via email from Susan Monaise from the CEO office stating they thank me for the time taken to vent my dissatification and would assist. Original applicaiton 13th July 2016 requesting an upgrade on the portfolio. Escalated on the 17th July the store, 18th July with the CEO office, Service Sucks!!!</p>

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Replies (2)
JJ
Jothisa J's update19 Jul 2016, 10:45
Reviewer Update

The store i was dealing with, the manager Misheck did his best to help. He tried assisting with calls to Vodacom and even he did not get any help.

Vodacom
Vodacom's reply19 Jul 2016, 11:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team