SP
Shohel P
1 reviews | Active since Nov 2019
21 May 2022, 17:43
Portfolio issue worst Vodacom service
Vodacom is one of the worst when it comes to portfolios increase. My affordability is way too good then the people they have ****** issued contract. I'm their current sim card contract holder and want to add additional contract for an iPhone. Despite of 100 calls to their useless customer care and visiting centurion stores it has not helped at all.
The centurion store consultant even spoke their useless and mindless people at subscriber service who Flippin said upload the customers bank statements and she did that in a request yet 1 hour later it got closed and outcome was same ****** story. I hate you guys so much and I advise everyone to go with MTN as they see your value better then these ******* vodacom people.
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Replies (4)
Vodacom's replyOfficial
22 May 2022, 09:26Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 May 2022, 09:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SP
Shohel P's updateReviewer Update
23 May 2022, 12:55@vodacom
I really want you to find out why not? Have they even looked at my affordability? I gave them my payslips and bank statements. This was uploaded to the last ticket logged by centurion consultant Wanita. She clearly told me there is nothing that's blocking me to have a contract except this profile issue. You have been having this with me for a while but you cannot tell me why. I can easily get vehicle finance right now but cannot get a phone that's costing way less than a vehicle premium. Does that make sense to you at all? My concern isn't that you are not logging the request, the requests were logged 10 times in the last week already but the issue is that your people are just not understanding and your system is not doing what it's supposed to do? Did you go to any credit bureaus and find out my credit score? If my score is less than 650 or 700 you are welcome to even cancel the current contract that I have with you, and I will pay you the penalty as well. I will then no longer deal with you guys ever again for causing me so much unnecessary frustration.
Why don't you allow the store to do a manual review? The option to perform a manual review is also faded out at the store for my profile and not for others. This blocks the store from doing the manual review. I hope you know what I'm talking about. Therefore, there is certainly something wrong with your systems and my profile. This has been an issue for a long time by the way. Last year on my previous contract I was paying R400 / R500 pm but your system didn't allow me to upgrade to a contract of 199 pm when it was my time to upgrade. How is that even possible? Someone clever stepped in at that time after 100 calls and helped me upgrade. Now when I tried to get the phone I have been waiting for a long time you are blocking me again. It might be wrong to say this but if any other provider has stock within a few days I will go with them and never ever have any contract for myself and anyone around me with you guys. Those guys who closed the last ticket were also provided with a copy of bank statements. They Flippin did nothing but the ticket was closed stating it's done automatically on the system. Please check the ticket logged on Sat the 21st of May 2022. Wanita even loaded my bank statements for your sake to see and assess.
At least give the store an option to manually review the profile and let that go through the assessment.
You are welcome to call me if you really care and talk. +***6.
I really want you to find out why not? Have they even looked at my affordability? I gave them my payslips and bank statements. This was uploaded to the last ticket logged by centurion consultant Wanita. She clearly told me there is nothing that's blocking me to have a contract except this profile issue. You have been having this with me for a while but you cannot tell me why. I can easily get vehicle finance right now but cannot get a phone that's costing way less than a vehicle premium. Does that make sense to you at all? My concern isn't that you are not logging the request, the requests were logged 10 times in the last week already but the issue is that your people are just not understanding and your system is not doing what it's supposed to do? Did you go to any credit bureaus and find out my credit score? If my score is less than 650 or 700 you are welcome to even cancel the current contract that I have with you, and I will pay you the penalty as well. I will then no longer deal with you guys ever again for causing me so much unnecessary frustration.
Why don't you allow the store to do a manual review? The option to perform a manual review is also faded out at the store for my profile and not for others. This blocks the store from doing the manual review. I hope you know what I'm talking about. Therefore, there is certainly something wrong with your systems and my profile. This has been an issue for a long time by the way. Last year on my previous contract I was paying R400 / R500 pm but your system didn't allow me to upgrade to a contract of 199 pm when it was my time to upgrade. How is that even possible? Someone clever stepped in at that time after 100 calls and helped me upgrade. Now when I tried to get the phone I have been waiting for a long time you are blocking me again. It might be wrong to say this but if any other provider has stock within a few days I will go with them and never ever have any contract for myself and anyone around me with you guys. Those guys who closed the last ticket were also provided with a copy of bank statements. They Flippin did nothing but the ticket was closed stating it's done automatically on the system. Please check the ticket logged on Sat the 21st of May 2022. Wanita even loaded my bank statements for your sake to see and assess.
At least give the store an option to manually review the profile and let that go through the assessment.
You are welcome to call me if you really care and talk. +***6.
SP
Shohel P's update23 May 2022, 12:55
Reviewer Update
@vodacom
I really want you to find out why not? Have they even looked at my affordability? I gave them my payslips and bank statements. This was uploaded to the last ticket logged by centurion consultant Wanita. She clearly told me there is nothing that's blocking me to have a contract except this profile issue. You have been having this with me for a while but you cannot tell me why. I can easily get vehicle finance right now but cannot get a phone that's costing way less than a vehicle premium. Does that make sense to you at all? My concern isn't that you are not logging the request, the requests were logged 10 times in the last week already but the issue is that your people are just not understanding and your system is not doing what it's supposed to do? Did you go to any credit bureaus and find out my credit score? If my score is less than 650 or 700 you are welcome to even cancel the current contract that I have with you, and I will pay you the penalty as well. I will then no longer deal with you guys ever again for causing me so much unnecessary frustration.
Why don't you allow the store to do a manual review? The option to perform a manual review is also faded out at the store for my profile and not for others. This blocks the store from doing the manual review. I hope you know what I'm talking about. Therefore, there is certainly something wrong with your systems and my profile. This has been an issue for a long time by the way. Last year on my previous contract I was paying R400 / R500 pm but your system didn't allow me to upgrade to a contract of 199 pm when it was my time to upgrade. How is that even possible? Someone clever stepped in at that time after 100 calls and helped me upgrade. Now when I tried to get the phone I have been waiting for a long time you are blocking me again. It might be wrong to say this but if any other provider has stock within a few days I will go with them and never ever have any contract for myself and anyone around me with you guys. Those guys who closed the last ticket were also provided with a copy of bank statements. They Flippin did nothing but the ticket was closed stating it's done automatically on the system. Please check the ticket logged on Sat the 21st of May 2022. Wanita even loaded my bank statements for your sake to see and assess.
At least give the store an option to manually review the profile and let that go through the assessment.
You are welcome to call me if you really care and talk. +***6.
I really want you to find out why not? Have they even looked at my affordability? I gave them my payslips and bank statements. This was uploaded to the last ticket logged by centurion consultant Wanita. She clearly told me there is nothing that's blocking me to have a contract except this profile issue. You have been having this with me for a while but you cannot tell me why. I can easily get vehicle finance right now but cannot get a phone that's costing way less than a vehicle premium. Does that make sense to you at all? My concern isn't that you are not logging the request, the requests were logged 10 times in the last week already but the issue is that your people are just not understanding and your system is not doing what it's supposed to do? Did you go to any credit bureaus and find out my credit score? If my score is less than 650 or 700 you are welcome to even cancel the current contract that I have with you, and I will pay you the penalty as well. I will then no longer deal with you guys ever again for causing me so much unnecessary frustration.
Why don't you allow the store to do a manual review? The option to perform a manual review is also faded out at the store for my profile and not for others. This blocks the store from doing the manual review. I hope you know what I'm talking about. Therefore, there is certainly something wrong with your systems and my profile. This has been an issue for a long time by the way. Last year on my previous contract I was paying R400 / R500 pm but your system didn't allow me to upgrade to a contract of 199 pm when it was my time to upgrade. How is that even possible? Someone clever stepped in at that time after 100 calls and helped me upgrade. Now when I tried to get the phone I have been waiting for a long time you are blocking me again. It might be wrong to say this but if any other provider has stock within a few days I will go with them and never ever have any contract for myself and anyone around me with you guys. Those guys who closed the last ticket were also provided with a copy of bank statements. They Flippin did nothing but the ticket was closed stating it's done automatically on the system. Please check the ticket logged on Sat the 21st of May 2022. Wanita even loaded my bank statements for your sake to see and assess.
At least give the store an option to manually review the profile and let that go through the assessment.
You are welcome to call me if you really care and talk. +***6.
SP
Shohel P's updateReviewer Update
23 May 2022, 12:58The last ticket that was logged on Saturday is with the following reference number. ***.
SP
Shohel P's update23 May 2022, 12:58
Reviewer Update
The last ticket that was logged on Saturday is with the following reference number. ***.
SP
Shohel P's updateReviewer Update
30 May 2022, 14:52Absolutely ******* service provided by logging any tickets with you and you have ******* systems as well. I got what I wanted from another provider and I'm way too happy. I said many times that my affordability is not a question here but your system not doing what's it's meant to. You need to look at this issue for many of your customers on an individual basis. I heard from many people having the same issues and from your store consultants too. Most of the time systems would need human interventions and in your case on my profile, it's been doing that for a while now.
SP
Shohel P's update30 May 2022, 14:52
Reviewer Update
Absolutely ******* service provided by logging any tickets with you and you have ******* systems as well. I got what I wanted from another provider and I'm way too happy. I said many times that my affordability is not a question here but your system not doing what's it's meant to. You need to look at this issue for many of your customers on an individual basis. I heard from many people having the same issues and from your store consultants too. Most of the time systems would need human interventions and in your case on my profile, it's been doing that for a while now.