AW
Amanda W

1 reviews | Active since Jun 2017

14 Jun 2017, 15:00

Ported number still being billed

<p>I ported my number out in April. Debit order went off end of May. Phoned your unefficient call centre and spoke to Lesego, Pendu and Gugulethu. Nikita simply dropped the phone when I spoke to her.</p> <p>Apprently a ghost number was loaded that I am still being billed for. Ref 1/ ********** ********** - when will my port out be complete on your side and I be refunded as I just received another invoice from you. When I requested to cancel, I was told that I won't be able to port my number out if I cancel.</p> <p> </p> <p>I hope this doesn't take another 2 months or 53min call to you. </p>

0
Replies (4)
Vodacom
Vodacom's reply14 Jun 2017, 15:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

AW
Amanda W's update15 Jun 2017, 15:58
Reviewer Update

Good afternoon,

When will I receive feedback?

Kind regards

Vodacom
Vodacom's reply21 Jun 2017, 12:29
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.

As per discussion, query has now been Resolved

AW
Amanda W's update26 Jun 2017, 15:19
Reviewer Update

Good afternoon,

Thank you so much for all your help!

Kind regards