1 reviews | Active since Feb 2017

20 Feb 2017, 10:33

Ported number

<p>So last month FNB Calls me with there new cellular deals and I decide well while I don't have a contract now this deal sound good. But little did I know that what they have told me and what happend was 2 diffrent things. Also as soon as I left town my phone went into roaming. I then asked them to please cancel my contract and they told me no problem they will reverce the port back to my vodacom sim now since they have said that its been a month and my phone is still not working. So I have called vodacom numeres amounts of times to find out whats happening with my number and when is the port going to be done and they told me my nuber has been deleted a other guy told me I must take out my sim and they are going to fix it so I did just that and nothing happend I then called again and now they say no if n number is ported out of vodacom they delete that number and I can only get it back in 2 months. witch I think is rediculas esspecially after calling them about 4 times and everytime its a diffrent story. this is poor service from both vodacom and FNB. This is a number I have been using for years its my work phone I have missed clients in this time I have lost money due to this and I work away from homw like I said and can't contact my family. This rediculas and I will not use any of this to services ever again.</p>

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Replies (1)
Vodacom
Vodacom's reply20 Feb 2017, 11:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Vodacom Consumer Website Team

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