BT
Bushy T

1 reviews | Active since Dec 2016

26 Jun 2022, 13:56

Ported my Number to Vodacom and don't receive calls since then.

I ported my number from FNB Connect to Vodacom two weeks ago. Since then i don't receive calls. When people call my number from all networks they get a message that the number does not exist. Even SMSes do not get delivered. However, I can phone and send text messages.

Logged a call with Vodacom customer care centre I was told that's not possible. i called again spoke to a different agent he said he was going to log a query with Services Department. I have visited Vodacom several times and they are not able to assist me.

Still today, i still cant receive calls. This is so frustrating.

0
Replies (1)
Vodacom
Vodacom's reply26 Jun 2022, 16:48
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team