DK
David K

1 reviews | Active since Sept 2010

16 Apr 2015, 07:02

Ported and *****ed chapter 2

To continue from last weeks complaint where you ***********ly reposed saying you are investigating and will get back to to me. Still waiting. <br> <br> My daughter now has her phone since Thursday but after promises Friday, Saturday and Sunday, her contract has somehow not been activated. No airtime.....<br> <br> My wife received her sim on Friday. It eventually became active late Saturday after a screaming match with Simpiwe<br> <br> My daughters phone was eventually properly connected by late Monday. <br> My wife went to collect her phone to learn that they had not held the stock for her. Holliday over. She cannot get there during working hours.Today Simpiwe calls me to tell me that he has been trying to call my wife but cannot reach her. Told me the phone is ready. I tell him I will collect at 18:15. He tells me they close at 17:00. I tell hm that his store manager had offered to wait till I get their around 18:15. He says okay. I call my wife and she answers no problem. <br> Arrive at Balfour park at 18:10. Shop is closed and nobody is waiting as promised. As expected. <br> <br> Both wer offered gifts selfie stick or solar charger but promise also not been honored. I would never have expected this from Vodacom<br>

0
Replies (1)
Vodacom
Vodacom's reply16 Apr 2015, 17:13
Official
Hello DAVID K,

Thank you for the posting.

The matter will be escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team

Best regards,