Portals of Hell

I cancelled my contract with Virgin Mobile (oh why ? Oh why?) and have been trying to have my number ported to Vodacom. On the 17th of this month i app**** for a contract and 3 days later the port was set to go through. Each following day produced ... porting failed...Virgin haven't released your number (oh hang on they did) and so on - give us four hours it will happen - no wait for another 24 you are in a queue - it is the 24th - i cant make calls - i'm still connected to Virgin. Please, please, can someone do something ?