1 reviews | Active since Jul 2011

24 Feb 2017, 17:16

Portal Profile broken

<p>I have many Vodacom numbers on one profile. The primary number was converted to pre-paid.</p> <p>This has "broken" the Vodacom online profile. I cannot log in. I cannot reset my password (get a NULL error message). I cannot re-register (ID number is already linked...).</p> <p> </p> <p>I have log several calls in the last 6 months to get this resolved. I wait a few days, get a text message saying it is resolved (from Customer Care - Lucian Solomon). Yet it is STILL NOT FIXED.<br /><br />Please try it yourself, you have my ID. Type it in the register screen and you will see the error message.<br /><br /></p> <p>Ref number 1:A2-1Z1L-SNTTZ</p> <p>Ref number 2: A2-65HQ-FTSV4<br /><br />Please DO NOT CLOSE THE CALL until you have spoken with the customer [ME] and confirm that the issue is resolved.</p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply25 Feb 2017, 11:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply28 Feb 2017, 14:30
Official

The reported incident has been escalated to our Advance Data Technical Team,

They will review and provide the required feedback

Warmest Regards

Vodacom Consumer Website Team