Portal Profile broken
<p>I have many Vodacom numbers on one profile. The primary number was converted to pre-paid.</p> <p>This has "broken" the Vodacom online profile. I cannot log in. I cannot reset my password (get a NULL error message). I cannot re-register (ID number is already linked...).</p> <p> </p> <p>I have log several calls in the last 6 months to get this resolved. I wait a few days, get a text message saying it is resolved (from Customer Care - Lucian Solomon). Yet it is STILL NOT FIXED.<br /><br />Please try it yourself, you have my ID. Type it in the register screen and you will see the error message.<br /><br /></p> <p>Ref number 1:A2-1Z1L-SNTTZ</p> <p>Ref number 2: A2-65HQ-FTSV4<br /><br />Please DO NOT CLOSE THE CALL until you have spoken with the customer [ME] and confirm that the issue is resolved.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
The reported incident has been escalated to our Advance Data Technical Team,
They will review and provide the required feedback
Warmest Regards
Vodacom Consumer Website Team
The reported incident has been escalated to our Advance Data Technical Team,
They will review and provide the required feedback
Warmest Regards
Vodacom Consumer Website Team
