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Gert O
1 reviews | Active since Nov 2021
15 Nov 2021, 18:13
Portal closing - Vodacom
I have been waiting since 31 October for a portal to be closed for my new internet supplier to connect me to fibre. Keep on getting ref after ref. Latest SR ***. Kept on asking what more can I do. Must wait till a mail get send
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Replies (2)
Vodacom's replyOfficial
16 Nov 2021, 07:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Nov 2021, 07:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Gert O's updateReviewer Update
19 Nov 2021, 11:18I have been contacted. Was told a mail was sent to the guys who is closing the portal. Another reference sent
STILL NOTHING DONE.
It is so ridiculous to think that I cant install internet now for 19 days - and counting- because someone in a big company like Vodacom prevent me from using a portal that dont belong to them. On top of the 19 days Vodacom was given a calendar month notice.
STILL NOTHING DONE.
It is so ridiculous to think that I cant install internet now for 19 days - and counting- because someone in a big company like Vodacom prevent me from using a portal that dont belong to them. On top of the 19 days Vodacom was given a calendar month notice.
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Gert O's update19 Nov 2021, 11:18
Reviewer Update
I have been contacted. Was told a mail was sent to the guys who is closing the portal. Another reference sent
STILL NOTHING DONE.
It is so ridiculous to think that I cant install internet now for 19 days - and counting- because someone in a big company like Vodacom prevent me from using a portal that dont belong to them. On top of the 19 days Vodacom was given a calendar month notice.
STILL NOTHING DONE.
It is so ridiculous to think that I cant install internet now for 19 days - and counting- because someone in a big company like Vodacom prevent me from using a portal that dont belong to them. On top of the 19 days Vodacom was given a calendar month notice.