CM
Charmaine M
1 reviews | Active since Jul 2016
23 Sept 2019, 21:35
Port Unsuccessful
I’ve been going to Vodacom 4U at Nicolway every day since last week Monday to port my number to Vodacom. It’s been one week and they have not ported my number from Cell C. I’m no longer going to a branch I want this sorted out telephonically. If this is not resolved by COB Wednesday the 25th, I’m going to port to a different service provider!!!!!
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Replies (2)
Vodacom's replyOfficial
25 Sept 2019, 07:21Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Sept 2019, 07:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
01 Oct 2019, 15:02Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,Consumer Website Team
Vodacom's reply01 Oct 2019, 15:02
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,Consumer Website Team