Port to Vodacom

Dear Vodacom, unfortunately I didn't take the name of your staff at Vodacom in greenstone Mall close to Standard Bank Business. She has dreadlocks and she's not interested at all with her job. I cancelled my contract with Cell C last week and now i'm on Cell C prepaid but when I try to port to Vodacom using SMS method it is not working so I called your client care where they advised me to go to the shop. I went to your shop yesterday the 02/03/2016 at 15:00 and the same lady i'm referring to here told me your port department was off line. I went again today the 03/03/2016 at 13:30 then she told me that the port department is not answering and gave me a number saying I must call them myself and tell them to archive my number. I called them as she requested and I was told she was supposed to assist me as they cannot help me.<br> <br> I'm begging for your assistance with this because where I leave Cell C network is very poor and I use my phone for business.