SB
Sam B
1 reviews | Active since Nov 2017
16 Feb 2019, 13:07
PORT OUT QUERY
The bad attitude displayed by Ms Sne Themba dated 2019/02/16 at 12:26 when asking why my port out was not completed dipicks that she is only there to get a salary and not at all bothered to display any type of customer service. An issue that I personally know can be resolved within 2 min will now take 3 days. When requested to speak to her upline. She nearly stated I must call back on Monday after she kept me on hold for 5 min on a chargeable call. What a disappointment that VODACOM cannot teach their staff the value of customer service.
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Replies (3)
Vodacom's replyOfficial
16 Feb 2019, 16:10 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Feb 2019, 16:10
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Feb 2019, 08:50 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply19 Feb 2019, 08:50
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
SB
Sam B's updateReviewer Update
19 Feb 2019, 09:46You call me back now. Thanks
SB
Sam B's update19 Feb 2019, 09:46
Reviewer Update
You call me back now. Thanks