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Samantha S

1 reviews | Active since Feb 2011

28 Sept 2015, 09:00

Port not finalised

I have signed up a new contract with you guys and it seems as if my port has not been finalized as I am only able to receive calls from Vodacom numbers. <br> <br> This problem has been going on for over a week and I have missed numerous important calls.<br> <br> I have logged a query and my reference is ec-oxkv-2u623b. Telkom (the network I have ported from) has advised that the routing tables need to be updated.<br> <br> Please can this be sorted out urgently as I am losing valuable business on my business line.<br> <br> I am extremely dissatisfied with the level of help that the call centre has been able to give and regret porting to this network in the first place!<br> <br>

0
Replies (1)
Vodacom
Vodacom's reply28 Sept 2015, 10:03
Official
Hello smohanlall,

Thank you for taking my call. We regret taking note of your experience.

Thank you for confirming that this matter has now been resolved.

We apologise for any inconvenience caused and thank you for your patronage.

Regards
Moddy K

Best regards,