PORT MY NUMBER

Good day, i can only send one report in five days so i beter make the most of it. on Thursday the 10-03-16 i went to liberty midlands branch (CUSTOMER CARE) To cancel two of my five vodacom contracts. Both was done by Alvina same time same pc,and one card payment transaction. all around 09:02 am. after all was done i asked him if he submitted my documents and he replayed yes all done. i went to cell C and ported my number *** to them. i received an sms from vodacom to say my request was approved and i should call *** i did the following day. only to here that they have not received my documents. but the strange thing is my other number that i chose to leave on pre paid with vodacom is processed and already on pre paid now my question is why is vodacom being so spiteful in holding my number back that im porting.and not the one changing to pre paid. i have phoned about 26 times yesterday porting department, cancellation department and spoken to all the managers/supervisors were a couple of them said they will phone me back and never did. with no joy in this matter. please release my number to cell