VM
Vuyiswa M

1 reviews | Active since Jul 2016

12 Oct 2017, 11:39

Port in

I app**** for a contract online with Vodacom, I received the contract 2 days ago my sim card was activated yesterday 11/10/2017 but my number was not ported. I called in on the 12/10/2017 at 11:20 am

I requested to port my number which they said they do not do that online, I should go to the store 'I cannot go to the store because I do not have the time to go there that is why I app**** on line from the 1st place. what is the point of having online services if they can only limit you on things you can do online.

Vodacom is forcing me to to keep a number I do not want. They only asked me if there is a Vodacom number I would like to keep. of-course not,

I do not want to cancel the contract and go to the store to apply again for the contract.

I am very unhappy with this . I want to keep my ********** 232 number without being forced to use a new number

0
Replies (2)
Vodacom
Vodacom's reply12 Oct 2017, 12:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply27 Oct 2017, 11:15
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

Best regards,