SB
Sanvir B

1 reviews | Active since May 2013

15 Jun 2016, 10:45

Port Gone Wrong

<p>The incorrect port was done upon taking the contact out in February 2016. Based on that, no one at Vodacom is able to assist me with this. an Email from Customer Care stated Porting will assist. Spoke to porting yesterday, was advised to port the correct number in and request for a number switch. The number was ported in, however no I'm being told it cannot be done, but Vodacom can do it if I received the incorrect number? It doesn't make sense. You system allows it, yet you decline to assist me. That is not customer service. I have requested a quote to cancel based on the poor CUSTOMER SERVICE offiered by Vodacom</p>

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Replies (1)
Vodacom
Vodacom's reply15 Jun 2016, 14:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,